Background Methodology Current Survey Analysis Copyright Version franšaise
Evolution of Internet use for health purposes - Feb/Mar 2001


7th in the series - Targeted at all Internet users - 3030 participants - Available from HON Web sites - Promotion on friends Web sites

Respondents’ profile
Respondents’ Internet
profile
Respondents profile
Specific to
Medical domain
“Shortcomings” of
telehealth
Less critical issue
facing the Internet
Patients
Patients’ profile
Impact of the Net on
patients
Patients profile
Patients
Satisfaction
with skills
Patients Repartition
Medical professionals’
profile
Medical professionals’
profile 2
Medical professionals Impact of the Net on medical profesionals
Impact of the Net on medical
professionals
Medical professionals
Guiding patients on the Net
Medical professionals
Satisfaction
with skills
Respondents’ profile
 

Middle age
(56% are 40 to 60 year old)

Majority from USA
54%
Europe
26%
Canada
5%
South America
4%

Equally split between medical
professionals and non-medical

Male
49%
and
Female
51%

 
Respondents’ Internet profile
  Majority are experienced users
Only 6% use the Internet less than 6 months

Access
Internet daily as well as from work
68%
as from home
74%

Use Email
96%
and
browse Web sites
93%
 
Respondents profile Specific to Medical domain
  Majority seek information for themselves to become
more knowledgeable


Majority search for medical literature
83%
Description of disease
67%
Clinical trials
38%
Support groups
26%

Prefer
«medical professionals sites»
71%
Non-profit Web sites
39%
Consumer Web sites
32%
Commercial and pharm. Web sites arrive in last position
 
“Shortcomings” of telehealth
 

Accuracy of information
83%
Trustworthiness
79%
Availability of information
76%
Findings things
72%
Privacy
68%
Security of electronic commerce
67%

 
Less critical issue facing the Internet
 
  • Commercialisation/advertising
  • Censorship
  • Government regulation
  • Not adapted to disable or impaired people
  • Intellectual property/copyright
 
   
   
   
 
 
Patients
 

Prefer having access to more complex information

Seek out information from medical professionals sites
77%

Discuss their internet findings with their physician
64%

Search for information on drug
82%
Buy drugs online
14 %
Use the Internet to seek 2nd opinion
43%
Have used occasionally on-line medical consultation services
33%
Only 14% use the email to consult with their own physician

 
 
 
 
 
 
 
 
Patients’ profile
  Live

Urban
27%
60%
Suburban
48%
22%
Rural
25%
18%

Education up to college graduate
79%
43%
MS or +
21%
57%

Female
72%
43%

Age

Up to 40 years old
22%
49%
40 to 60 years old
59%
44%
USA Europe
 
 
 
Impact of the Net on patients
 

Use the web for:

USA Europe
Searching info on drug
86%
63%
   
Asking second opinion
41%
52%
Medical Consultation
34%
33%
  Discuss results of their Internet searches
65%
63%

It is helpful because:
  • They become more knowledgeable
    72%
    73%
  • Consultation is more constructive
    61%
    45%
  • Communication is improved
    50%
    42%
  • Exchange email with their own physician
    12%
    21%
  •  
       
       
       
     
     
    Patients profile

     

    Computerised
    93%
    79%

    Access

  • from work
    56%
    83%
  • from home
    79%
    59%
  • USA    Europe
     
    Patients Satisfaction with skills

     

    Obstacles to Web use
    Lack of time
    46%
    53%
    Dissatisfied with info quality
    33%
    34%
    Inadequate tools
    19%
    25%
    Insufficient IT training
    24% 
    19%
    Search tools + Ease of use
    57%
    50%
    Relevance maches
    52%
    63%
    Speed
    32%
    47%
    Quality of description
    35%
    44%
    USA    Europe
     
     
     
    Medical professionals’ profile

     

    Medical prof.
    52%
    38%
    71%
    Medical specialty
    29%
    6%
    50%
    General practice
    11%
    6%
    14%
    Information provider
    11%
    8%
    Researcher
    7%
    5%
    9%
    Nurse
    4%
    19%
    3%
    Pharmacist
    4%
    2%
    3%
    Medical/Health student
    3%
    2%
    3%
    Alternative medicine
    2%
    3%
    1%
    USA    Europe
     
    Medical professionals’ profile 2
      Medical prof. log on the Net daily
    • from work
      60%
      79%
    • from home
      78%
      65%
    USA    Europe
     
    Medical professionals Impact of the Net
    on medical profesionals

     

    Engage occasionaly e-mail correspondence with
    their patients
    45%
    Use the Web to search info on side effects and drug
    interactions
    86%
     
     
    Impact of the Net on medical professionals
     

    Discuss Results of Patients' Internet searches

    It is helpful 78%

    • Patient becomes more knowledgeable
      67%
    • Communication is improved
      60%
    It is not helpful 18%
    • Risk of patient self-treatment
      82%
     
     
    Medical professionals Guiding patients on the Net

     

    Recommend more easily
    Web sites
    71%
    than
    Support groups
    56%
    or
    Discussion lists
    28%
     
     
    Medical professionals Satisfaction with skills

     

    Obstacles to Web use
    Lack of time
    60%
    Dissatisfied with info quality
    26%
    Inadequate tools
    24%
    Insufficient IT training
    29%
    Search tools + Ease of use
    54%
    Relevance maches
    28%
    Speed
    52%
    Quality of description
    43%
     
     

     

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      http://www.hon.ch/Survey/FebMar2001/survey.html Last modified: Mon Mar 4 2002