The Health On the Net Foundation is not responsible for, nor can it control,
any aspect of the content of Web pages other than its own
Before following any medical advice or buying any medical product or service
on-line, we strongly urge you to consult a physician directly. If your
care providers are users of the Internet, ask them what they think of
Web sites that you use or are thinking of using.
Web sites interested in long-term success have an important
incentive to conform to high ethical standards. And HON will continue
to improve the scope and efficiency of its code of conduct, in line with
our belief that responsible voluntary regulation by medical information providers
on the Internet is good, necessary and effective.
Our service includes a policing system designed to help
developers monitor their own compliance and remain responsive to the concerns
and complaints of users. The policing procedure can be triggered by individual
Web users or by HON itself:
Users who come across a Web site of dubious quality, which violates one
or more of the HONcode principles while displaying the HONcode seal,
should report the violation using the complaint system accessible via the HONcode
certificate linked to this Web site, or if the HONcode certificate is invalid
by e-mail directly to the following address:
or by our complaints system.
The complaint should clearly
show how one or more of the HONcode principles is not respected.
If the Web site does not reply in a satisfactory manner within 15 days,
and if HON judges the user's concerns to be justified, the offending Web
site will receive a warning by e-mail from
HON. The message may suggest modifications and will set a deadline for
If satisfactory modifications are not made by the given deadline, HON may ask the Web site to remove the HONcode seal and all related text from its pages. HON will also delete the site's registration from the HONcode ID index.
HON may also request the removal of the HONcode logo and all related text from a website, in the case of suspension or withdrawal of certification.
All webmasters are legally bound (at the time of application) to comply with these requests, failing which, HON may take legal action against such persons.
Failure by that Web site to remove the HONcode seal and all related text from its pages will result in HON changing the seal status into “invalid”, and adding the site in a not bona fide list. Users clicking on an "Invalid" HONcode seal on any site will know that the site is not or no longer in compliance with the HONcode, and should notify us by e-mail at
. If the seal is not removed within the time frame requested, HON also has the right to take legal action against such parties, and will do so where and when necessary.