HONcode certificate: respect of the 8 HONcode principles by the health website

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Certificate of compliance with the Code of Conduct HONcode

The health Website
Facing The Facts
is in compliance with the HONcode

Title of the site: Facing The Facts
Web address: http://www.bpdfamily.com/
HONcode PIN number : HONConduct764876
Date of initial review: 18 Jul 2007
Validity of certificate 27 Dec 2012 - Dec 2014
Date of last visit 27 Dec 2012
Show the HONcode seal on this site

This certificate confirms the revision of the site by the HONcode Team at the above date.
It respects and pledges to honor the 8 principles of the HON Code of Conduct (HONcode).

* 1. Authoritative 2. Complementarity 3. Privacy 4. Attribution 5. Justifiability 6. Transparency
7. Financial disclosure 8. Advertising policy

Speed access of ethical health information online is critical.

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Do you think the site is not respecting the HONcode?

The Health on the Net (HON) certificate serves as a guarantee that this website, at the date of its certification, complies with and pledges to honor the 8 principles of the HON Code of Conduct as drawn up by the HON foundation.

The responsible of the certified site commits to keep the site in compliance with the HON code principles for the duration of the certification.

Although measures such as a complaint mechanism, the periodical review and the automatic surveillance mechanisms are put in place to guarantee the compliance of the certified website with the ethical principles of HON as much as possible, incidental inaccuracies cannot be completely excluded. In no event the HON foundation and/or its partner(s) can be held liable for any damages resulting from the use or inability to use HON certified websites nor can the HON foundation and/or its partner(s) be held liable for the content of these certified websites, including, but not limited to the information of third-parties or hyperlinks accessible via HON certified websites.

The certified website is responsible for the content of its website, unless otherwise provided by law.

Summary of current claim(s)

Claim(s): 1

Resolution time: 1 day(s)

Resolution rate: 100%

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Claims details regarding this site

Number of distinct claims in 2010	6
Number of justified claims submitted to HON in 2010	1 The last in 28-07-2010
Reasons	Confidentiality/security breach in a message board
> See the detail
Actions to correct and prevent occurrences of this type of claim	http://bpdfamily.com/discussions/about-this-site.htm
Resolution time	2 day(s)
Resolution rate	not sloved yet
Number of distinct claims since the certification request	6 reclamation(s)

Definitions

Resolution time	The average time to resolution this time is the time required to resolve non-compliance justified in support of the complaint filed in HON. This time measures the responsiveness of the site to resolve a complaint.
Number of claims	The number of claims reported to HON is the number of non respect to the HONcode certification requirements and has been assessed as justified by the HON Foundation. These nonconformities can be filed by Internet users via the HONcode certificate and via the HONcode-certified websites.
Number of distinct claims	Is different causes of non-compliance one day given.

Summary of current claim(s)

Claim(s): 1

Resolution time: 1 day

Resolution rate: 100%

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You will find below the elements identified by the HONcode team at a precise date to justify the respect of the 8 ethical principles.

The content of this certificate has been collected and written by the Health On the Net Foundation (HON) and should not be used without previous permission granted by HON. A request for permission can be sent to: HON.

1. Information must be authoritative

Articles that appear on this site were authored by specialists in their respective fields and include Elizabeth Finley-Belgrad MD, Cynthia Berkowitz MD, Dan G. Blazer MD, Martin Bohus MD, David Burns MD, Robert O. Friedel MD, John G. Gunderson MD, Daniel K. Hall-Flavin MD, Leland Heller MD, Jerold J. Kreisman MD, Marsha Lineham MD, Shari Manning PhD, Nicolas Reusch MD, Jeffrey W. Swanson MD, Marvin Swartz MD, Xavier Amador PhD, Arnoud Arntz PhD, Shawn P. Cahill PhD, Joseph M. Carver PhD, Jerry Deffenbacher PhD, Susan Forward PhD, Linda K. George PhD, Paul J. Hannig PhD, Christine Ann Lawson P... (14 Oct 2012) -

2. Presentation of the site
Mission:

To provide educational and emotional support to family, friends, and relationship partners of individuals with borderline personality disorder, emotional regulation disorder, or emotional intensity disorder.
(14 Oct 2012) -

Audience:

Purpose of the website

Information found on the website is designed to support, not to replace the relationship between patient and their physician or other healthcare professional.
(14 Oct 2012) -

3. Confidentiality

PRIVACY BREACH

Problem: On Wednesday July 28, 2010, BPDFamily sent out a routine e-mail newsletter to a list of inactive members. New software was utilized. While the outgoing e-mail address were encoded and private, anyone who responded to the newsletter had their e-mail address disclosed to all of the other subscribers on the mailing list. We realized quickly (73 min ) that there was a problem and immediately shut down the system to prevent any further issues. Unfortunately, the eleven members who responded to our message had their email address disclosed. All the subscribers on the list received copies of 14 e-mail responses intended for BPDFamily. All the subscribers on the list received copies of 14 e-mail responses intended for BPDFamily.

Corrective Action: BPDFamily is committed to protecting our members privacy and sense of safety. We took immediate action so that no such errors will occur in the future. The software and database were destroyed immediately following the incident. The protocol for testing futures mailing lists and newsletter software has been revised.

Notification: All recipients received a follow-up e-mail 133 minutes after the newsletter mailing explaining the situation. Apology letters were later sent to the eleven members that had their e-mail addresses disclosed.

PRIVACY POLICY
(14 Oct 2012) -

4. Information must be documented: Referenced and dated

Only data for one sample are displayed among those selected.

Article: Excerpted from: Andrea E. Lamont, Graduate Student Journal of Psychology, 2006, Vol. 8, Teachers College, Columbia University
Sidebar: Jane Middelton-Moz, therapist and author
(14 Oct 2012) -

Footer of the site

Updated: 09/14/12
(14 Oct 2012) -

5. Justification of claims

6. User support and adequation

An email address is available on the page "About us".

For additoinal information, please contact us at
(15 Apr 2011) -

7. Disclosure of funding sources

SOURCE OF FUNDING: This site is funded by private donations and operated by volunteers. The operating committee (e.g. owners, administrators, staff members, and regular members) are not financially compensated for their participation.
(14 Oct 2012) -

8. Advertising policy

There are no editorial content considerations given to donors.
(16 Apr 2010) -

This site does not accept advertising placements or display commercial content.
(14 Oct 2012) -

Claims details regarding this site

Number of distinct claims in 2010	6
Number of justified claims submitted to HON in 2010	1 The last in 28-07-2010
Reasons	Confidentiality/security breach in a message board
> See the detail
Actions to correct and prevent occurrences of this type of claim	http://bpdfamily.com/discussions/about-this-site.htm
Resolution time	2 day(s)
Resolution rate	not sloved yet
Number of distinct claims since the certification request	6 reclamation(s)

Definitions

Resolution time	The average time to resolution this time is the time required to resolve non-compliance justified in support of the complaint filed in HON. This time measures the responsiveness of the site to resolve a complaint.
Number of claims	The number of claims reported to HON is the number of non respect to the HONcode certification requirements and has been assessed as justified by the HON Foundation. These nonconformities can be filed by Internet users via the HONcode certificate and via the HONcode-certified websites.
Number of distinct claims	Is different causes of non-compliance one day given.

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